Terms of service
Terms & Conditions
Last Updated: September 20, 2026
Welcome to Eiffel Plaza. These Terms & Conditions govern your access to and use of eiffelplaza.com and your purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or place an order.
1. About Eiffel Plaza
Eiffel Plaza is an online retail store offering products to customers through eiffelplaza.com.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.
However, product colors, appearance, measurements, packaging, and other details may vary slightly from the images or descriptions shown on the website.
We reserve the right to correct errors, update information, or modify product details at any time without prior notice.
3. Pricing
All prices displayed on our website are subject to change without prior notice.
If an obvious pricing or product information error affects an order, we reserve the right to contact the customer and provide appropriate options, including correction or cancellation of the affected order where reasonably necessary.
Any applicable taxes, customs duties, import charges, or other fees associated with an international order may be the responsibility of the customer unless otherwise stated.
4. Orders and Order Acceptance
When you place an order, you are submitting an offer to purchase the selected products.
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee final fulfillment if an issue subsequently arises with product availability, pricing, payment, inventory, shipping restrictions, or other legitimate business reasons.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary.
If we cancel an order after payment has been received, any eligible payment will be refunded through the applicable payment method or payment processor.
5. Payments
Payments are processed through the secure payment methods made available during checkout.
You agree to provide accurate and complete billing and payment information.
We may use third-party payment processors to securely process transactions. Payment processors may have their own terms and privacy policies.
6. Delivery and Shipping
We aim to process and deliver orders within the estimated time shown on our website or provided during checkout.
Delivery times are estimates and are not guaranteed. Delays may occur because of customs clearance, weather, carrier issues, operational disruptions, incorrect address information, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
For international orders, customs duties, import taxes, restrictions, and other charges may apply depending on the destination country. Such charges may be the responsibility of the customer.
7. International Orders
Eiffel Plaza may accept orders from customers in different countries.
Customers are responsible for ensuring that the products they order are permitted to be imported into their destination country.
We are not responsible for delays, refusal of entry, customs-related issues, or additional charges imposed by the destination country.
8. Order Cancellation
An order cancellation request may be accepted only before the order has entered fulfillment or shipment processing.
Once an order has entered fulfillment or shipment processing, cancellation may no longer be possible.
If an eligible cancellation is accepted, any applicable refund will be processed through the original payment method or applicable payment processor.
9. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy.
A product may qualify for a return, replacement, or refund where it is damaged, defective, incorrect, or materially different from the product ordered, subject to the conditions and procedures stated in our Return & Refund Policy.
Customers must follow the applicable return instructions and provide any information or evidence reasonably required to review a claim.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.
10. Complaints and Customer Support
If you have a question, complaint, or issue regarding an order or product, please contact us using the contact information provided on our website.
We will make reasonable efforts to review and respond to customer concerns and provide an appropriate resolution where applicable.
11. Intellectual Property
All content on this website, including logos, trademarks, graphics, text, images, product descriptions, designs, and other materials belonging to Eiffel Plaza or its respective owners, may not be copied, reproduced, modified, distributed, or commercially used without prior permission, except where permitted by law.
The Eiffel Plaza name, logo, and associated branding remain the property of their respective owners.
12. Website Use and Prohibited Activities
You agree not to use our website to:
• Violate any applicable law or regulation;
• Commit fraud or conduct unauthorized transactions;
• Provide false, misleading, or deceptive information;
• Interfere with the security or functionality of our website;
• Attempt to gain unauthorized access to our systems or accounts;
• Copy, misuse, or infringe our intellectual property;
• Introduce viruses, malicious code, or other harmful technology; or
• Use the website for any unlawful or unauthorized purpose.
13. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics providers, advertising services, technology providers, and other service providers.
These third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies, practices, or systems of third-party service providers except to the extent required by applicable law.
14. Privacy
We collect and use personal information as reasonably necessary to operate our business, process orders and payments, arrange delivery, provide customer support, maintain website security, prevent fraud, and comply with legal obligations.
For more information, please review our Privacy Policy.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Eiffel Plaza will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of our website or products.
Nothing in these Terms limits or excludes any right, remedy, or liability that cannot legally be limited or excluded.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will become effective when it is published on this page, unless otherwise stated.
Your continued use of our website after an updated version is published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws of Bangladesh, except where mandatory laws applicable to a customer or transaction provide otherwise.
Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that cannot legally be excluded.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Eiffel Plaza
Website: https://eiffelplaza.com
Email: support@eiffelplaza.com
WhatsApp: +880 1701-889910
