Shipping Policy

Last Updated: August 17, 2026

At Eiffel Plaza™, we work to process and deliver your order as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, holidays, product launches, or periods of unusually high demand, processing may take longer.

Shipping Times

Estimated delivery times depend on your destination, shipping method, carrier, and other factors.

Typical estimated delivery windows will be displayed during checkout or on the relevant product page whenever available.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

Tracking

When tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the shipment leaves our facility.

Delays

Delivery may occasionally be delayed because of:

• Carrier disruptions

• Weather conditions

• Customs processing

• Incorrect or incomplete delivery information

• Public holidays

• High shipping volumes

• Other circumstances outside our reasonable control

If we become aware that an order cannot be shipped within the promised timeframe, we will provide an appropriate update and, where required, applicable cancellation or refund options.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless explicitly stated at checkout, these charges are generally the responsibility of the customer.

Customs policies vary by country, and Eiffel Plaza™ cannot guarantee how long customs clearance will take.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Damaged Shipments

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Contact Us

For shipping questions:

Eiffel Plaza™
Email: support.eiffelplaza.com