Refund & Return Policy

Last Updated: August 17, 2026

At Eiffel Plaza™, we want you to shop with confidence. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Return Window

You may request a return within 30 days of receiving your order, unless a different return period is stated on the product page.

To be eligible for a return, the item should generally be:

• Unused or in resalable condition

• In its original packaging where reasonably possible

• Accompanied by proof of purchase

• Returned with all included accessories, manuals, and components where applicable

Certain products may be excluded from returns because of hygiene, safety, customization, or other applicable restrictions.

Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives:

• Damaged

• Defective

• Incorrect

• Missing items or components

Please provide your order number and clear photographs or video showing the issue. This allows us to review the matter and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.

Change of Mind

If you simply change your mind about a purchase, the item may be eligible for return provided it meets our return conditions.

Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise stated.

Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used where hygiene restrictions apply

• Are personalized or made specifically for the customer

• Cannot reasonably be resold due to their condition

• Are clearly identified as final sale

• Are otherwise excluded by applicable law

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Exchanges

Where appropriate, we may offer an exchange for defective, damaged, or incorrect products, subject to availability.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing or shipping.

If an order cannot be cancelled before shipment, you may need to follow the applicable return procedure.

Contact Us

For return or refund assistance, contact:

Eiffel Plaza™
Email: support.eiffelplaza.com

Please include your order number and a brief description of the issue.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.