Refund policy
Return & Refund Policy
Last Updated: September 20, 2026
At Eiffel Plaza, we want you to shop with confidence. This Return & Refund Policy explains when a product may be eligible for a return, replacement, or refund and how to submit a request.
1. Return Window
You may request a return within 30 days of receiving your order, unless a different return period is specifically stated on the applicable product page.
The return period begins on the date the order is delivered to you.
2. Eligible Returns
A product may be eligible for a return or replacement if:
• The product arrives damaged or defective;
• You receive a product that is different from the product you ordered;
• The product is materially different from its description; or
• The product otherwise qualifies for a return under the applicable product-specific policy.
The product must be returned in the condition reasonably required for the return to be accepted.
3. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personalization, digital delivery, consumable-product restrictions, or other product-specific reasons.
Where applicable, the product page or order information will indicate any special return restrictions before purchase.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
To help us review the issue, we may request photographs, videos, order information, or other reasonable evidence showing the condition of the product.
If the claim is approved, we may offer an appropriate remedy, which may include a replacement, refund, or other reasonable resolution depending on the circumstances.
5. Return Request Procedure
To request a return, please contact us using the contact information provided below and include:
• Your order number;
• The product name;
• The reason for the return; and
• Any photographs, videos, or other information reasonably required to evaluate the request.
Please do not send a product back before receiving return instructions from us.
6. Return Shipping
For products that are damaged, defective, incorrect, or otherwise confirmed by us as eligible for return, we may provide appropriate return instructions and may cover eligible return shipping costs where applicable.
For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated on the product page or agreed by us.
7. Refunds
Once a returned product has been received and reviewed, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued through the original payment method or applicable payment processor.
The time required for a refund to appear in your account may depend on your payment provider, bank, or card issuer.
8. Refund Amount
An approved refund may include the eligible amount paid for the returned product.
Original shipping charges, customs duties, import taxes, or other third-party charges may not be refundable unless required by applicable law or otherwise stated by us.
9. Replacements
Where appropriate and available, we may offer a replacement instead of a refund for a damaged, defective, or incorrect product.
Replacement availability may depend on product availability and destination.
10. Order Cancellation
You may contact us to request cancellation of an order before it enters fulfillment or shipment processing.
Once an order has entered fulfillment or shipment processing, cancellation may no longer be possible.
If an eligible cancellation is accepted, any applicable refund will be processed through the original payment method or applicable payment processor.
11. International Returns
Customers outside the country from which an order is fulfilled may be responsible for certain return-related costs, customs requirements, duties, taxes, or other charges unless otherwise stated or required by applicable law.
International return procedures may vary depending on the product and destination country.
12. Product-Specific Return Conditions
Some products may have additional or different return conditions due to their nature, supplier requirements, shipping restrictions, or applicable laws.
Where a product-specific return policy applies, that policy will take precedence for that product to the extent permitted by applicable law.
13. Exceptions and Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or exclude any consumer right, guarantee, remedy, or protection that cannot legally be excluded or restricted under applicable law.
14. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
Eiffel Plaza
Website: https://eiffelplaza.com
Email: support@eiffelplaza.com
WhatsApp: +880 1701-889910
